Brand advocacy, customer loyalty, customer retention…thinking about how to maximise this can make your head swirl.
If you’re looking to develop brand advocates in 2019, join us to hear from Amanda Stevens as she shares customised approaches that will help your business grow.
Who is Amanda Stevens?
Amanda is widely regarded as THE CONSUMER FUTURIST. She’s a renowned global thought leader on the customer experience and combines current consumer insights with fascinating research into buying behaviour.
She has a track record of delivering powerful strategies for organisations and business owners to connect with their customers.
Amanda will speak about:
• Decoding the science of advocacy
• How to create a brand that customers enthusiastically rave about
• Why the combination of high tech and high touch is the next frontier in brand disruption
You’ll take away:
A customised approach for harnessing brand advocacy in a post digital age, how to identify and cultivate brand advocates and the six keys to creating a memorable customer experience worth raving about.
You’ll also learn how to cultivate customer centricity, what it means to put customers first and why existing customer bases are the greatest hidden asset in any business.